Privacy Policy 88cuc —
Your Data, Our Responsibility

88cuc collects your personal information through several channels when you interact with our platform. We only collect information that is strictly necessary to provide you with a safe, seamless, and responsible service.

Every piece of information we collect is used for clear and lawful purposes. Below are the primary ways we use your personal data:

• Account management — creates, verifies, and maintains your member account, including the KYC process required by law.
• Transaction processing — processes deposits, withdrawals, and all financial transactions related to your account securely and accurately.
• Platform security — detects, investigates, and prevents fraudulent activity, money laundering, and unauthorized access to our systems.
• Legal compliance — fulfills our obligations under applicable Malaysian laws, including reporting requirements to relevant authorities when necessary.
• Customer Support — helps resolve complaints, inquiries, and technical issues you report to our team.
• Service improvement — analyzes usage patterns in aggregate (not at an individual level) to improve platform features and user experience.
• Marketing communications — sends information about relevant promotions and latest offers — only if you have given your consent to receive them.

We process your data on one of the following legal bases: performance of a contract, legal obligation, legitimate interests of the platform, or consent you have explicitly provided.

88cuc does not sell, rent, or disclose your personal information to outside parties for commercial purposes. However, in the context of normal business operations, we may share your data with the following parties:

• Payment service providers — such as FPX, DuitNow, TnG eWallet, GrabPay, and Boost to process your financial transactions securely. These providers comply with international payment security standards.
• Technical support service providers — companies that assist us in maintaining and operating the platform infrastructure, subject to strict confidentiality agreements.
• Relevant authorities — we will disclose information when required by law, court order, or a valid request from Malaysian law enforcement agencies.
• Game provider business partners — limited information required to enable you to play games provided by third-party game providers on our platform.

Every third party we work with is bound by contractual agreements that require them to protect your data and use it only for agreed purposes. We do not permit them to use your data for any other purpose.

Protecting your personal data is the absolute priority of 88cuc. We implement a comprehensive range of technical and organisational security measures to ensure your data remains safe at all times:

• Data encryption in transit — all communications between your device and our servers are protected with TLS 1.3 protocol and 256-bit SSL encryption.
• Data encryption at rest — sensitive data stored in our databases is encrypted using AES-256 algorithms.
• Multi-layered access control — access to member data is restricted based on the principle of least privilege — staff may only access data required for their specific duties.
• Continuous monitoring — our security monitoring system operates 24 hours a day, 7 days a week to detect and respond to any security threats.
• Regular penetration testing — we conduct regular security testing with independent third parties to identify and address any system vulnerabilities.
• Two-factor authentication (2FA) — 2FA options are available for all member accounts to add an extra layer of security during login.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. Should a data security breach occur that affects your rights and freedoms, we will notify you within the timeframe required by applicable law.

The 88cuc platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly. The following are the types of cookies we use:

• Essential cookies — required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Preference cookies — saves your preferences such as language, theme, and display layout to ensure a more personalized experience.
• Analytics cookies — helps us understand how members interact with our platform in aggregate, so we can continuously improve our services.
• Security cookies — used to detect suspicious activity, prevent fraud, and ensure the integrity of user sessions.

You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of some areas of our platform. Third-party cookies from analytics providers we use are subject to their respective privacy policies.

As an 88cuc member, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights without unnecessary obstacles:

88cuc retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required under applicable Malaysian law.

• Active account data — retained for the duration your account is active and up to 7 years after account closure, in line with financial compliance and anti-money laundering requirements.
• Transaction records — retained for a minimum of 7 years in compliance with Malaysia's accounting and tax legal requirements.
• KYC Documents — retained for the period specified by the relevant regulatory authorities, typically 5 to 7 years.
• Support communication logs — retained for 3 years for reference and dispute resolution purposes.
• Aggregated analytics data — anonymized and aggregated data may be retained indefinitely as it no longer contains any personally identifiable information.

Once the relevant retention period has ended, your personal data will be securely deleted or fully anonymized in accordance with our standard procedures.

88cuc reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform service improvements. When we make significant changes, we will:

• Displaying a clear notice on the platform's home page for at least 14 days before the changes take effect.
• Sending a notification via email to the address registered on your account.
• Updating the "Last Updated" date at the top of this page so you always know which version is currently in effect.
• In cases where changes involve a different use of your data than before, we will seek your consent again before the changes take effect on your account.

Continued use of the 88cuc platform after the effective date of any amendment will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of how we protect your information.

If you have any questions, concerns, or complaints regarding how we handle your personal data, the 88cuc Data Protection Officer team is ready to assist you through the following channels:

• Live Chat — available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform. This is the fastest way to get an immediate response.
• Privacy Email — send your privacy inquiry to [email protected] with the subject line "Privacy Request" and we will respond within 3 business days.
• Help Centre — visit the FAQ us for immediate answers to frequently asked questions about privacy and account security.

For formal data protection complaints, please provide your account number, details of the issue, and any relevant supporting information. Every complaint will be acknowledged within 24 hours and resolved within 14 business days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in Malaysia.